![]() You can refer to the article: How to create a backup of your Xperia device. If you need to hand in your device for service, back up all your data you want to keep. Contact the original vendor or contact us.Back up any important data saved on your device, then perform a factory data reset.Then perform a system software update, if one is available. Make sure your device is fully charged.Test the proximity sensor in your phone.Remove any case or cover you use with your phone.If you can't verify that the protection film is correctly fitted, remove it. To verify the exact location of the proximity sensor for your Xperia model, refer to the User guide. You can view an illustration of the device and the main hardware parts in the Getting started chapter under Overview. The sensor is placed at the top of the device above the screen. ![]()
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